Unlike those websites, the CalPERS health team implements a scientific survey at the start of the year about members’ satisfaction with their health plan during the prior year. You can make an informed choice on whether to stay with, or switch, your health plan during Open Enrollment by comparing these reported health plan satisfaction ratings (in the table below).
Open Enrollment will take place from September 16 through October 11, and changes made will take effect January 1, 2025.
Average Satisfaction Ratings* for Basic and Medicare Health Plans in 2022 and 2023
*Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?
NA means that the Health Plan was not offered for that year.
| Average Rating | ||
|---|---|---|
| 2022 | 2023 | |
| Anthem Blue Cross Select | 7.3 | 7.5 |
| Anthem Blue Cross Traditional | 8.2 | 7.6 |
| Blue Shield Access+ | 8.5 | 8.0 |
| Blue Shield Trio | 7.7 | 7.7 |
| CAHP | 8.4 | 8.3 |
| CCPOA | 7.9 | 7.9 |
| Health Net Salud y Mas | 7.5 | 7.1 |
| Kaiser Permanente | 7.6 | 7.6 |
| PERS Platinum | 7.6 | 7.7 |
| PERS Gold | 7.2 | 6.7 |
| PORAC | 7.7 | 7.8 |
| Sharp Health Plan | 8.5 | 8.5 |
| UnitedHealthcare Signature Value Alliance | 8.1 | 8.1 |
| UnitedHealthcare Signature Value Harmony | 7.8 | 7.8 |
| Western Health Advantage | 8.4 | 8.1 |
| Overall Average Basic Rating | 7.7 | 7.6 |
| Anthem Blue Cross Medicare Preferred | 8.7 | 8.6 |
| Blue Shield of California Medicare | NA | 8.6 |
| CAHP Medicare | 9.3 | 9.2 |
| Kaiser Permanente Senior Advantage | 8.8 | 8.6 |
| Kaiser Permanente Senior Advantage Summit | NA | 8.7 |
| PERS Platinum Supplement to Medicare | 9.0 | 9.0 |
| PERS Gold Supplement to Medicare | 8.8 | 8.7 |
| PORAC | 8.9 | 8.8 |
| UnitedHealthcare Group Medicare Advantage | 9.1 | 8.9 |
| UnitedHealthcare Group Medicare Advantage | 9.0 | 8.9 |
| Overall Average Medicare Rating | 8.9 | 8.8 |
Tell Me More About This Health Plan Survey
CalPERS administers the Health Plan Member Survey, based on the federal Consumer Assessment of Healthcare Providers and Systems survey, which provides a standardized way to compare health plans. The survey asks about members’ experiences with their personal doctor or specialist, ability to get care when they need it, overall satisfaction with their health care, and other health care experiences.
Additionally, we supplement the survey with questions that are specific to our members and our strategic goals. These questions include asking members about their experience with telehealth, care coordination, prescription drug plan, and reasons for staying or leaving a health plan.
For example, we learned in 2020 that more than 60% of members report that telehealth is convenient and a good addition to their regular care, but only 12% say it is their preferred way of receiving care. The results help inform the CalPERS health team about how to modify health care initiatives or services.
This year we increased the number of surveys sent to almost 48,000 members. The mail and web-based survey uses a random sample of members in each plan. Participation is voluntary and the survey takes about 12 to 15 minutes to complete.
We appreciate your participation in the survey. Your responses help us make our health plan and health programs more responsive to your needs and help you make a more informed health plan choice. Remember the health plan experience ratings and other resources are available on the CalPERS website.