Check Your Health Plan’s Member Satisfaction Rating

Each year the CalPERS health team implements a scientific survey about members’ satisfaction with their health plan. You can compare these ratings in the table below.

Average Satisfaction Ratings* for Basic and Medicare Health Plans in 2024 and 2025.

*Average satisfaction ratings are calculated using the following question from the Health Plan Member Survey: Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?

Tell Me More About This Health Plan Survey

CalPERS administers the Health Plan Member Survey, based on the federal Consumer Assessment of Healthcare Providers and Systems health plan survey, which provides a standardized way to compare health plans. The survey asks about members’ experiences with their personal doctor or specialist, ability to get care when they need it, overall satisfaction with their healthcare, and other healthcare experiences.

Additionally, we supplement the survey with questions that are specific to our members and our strategic goals. These questions include asking members about their experience with telehealth, care coordination, prescription drug plan, and smoking status.

For example, we learned in 2026 that roughly three out of four members report that their behavioral health access is stable, meaning members were able to get an appointment when they needed. In fact, this number has increased over the past two years, from 71.7% to 76.6%. Results from the Health Plan Member Survey such as the prior example help inform the CalPERS health team about how to modify healthcare initiatives or services.

The mail and web-based survey uses a random sample of members in each plan. Participation is voluntary and the survey takes about 12 to 15 minutes to complete.