How to Access Your Health Care
To ensure members who’ve been impacted and/or displaced due to a disaster continue to have access to their health care, can find out-of-area health care, replace missing medical IDs, and more, we’ve asked our health plans to provide answers to the following frequently asked questions:
- If I am displaced or sheltering at home how do I access routine or urgent care?
- How will my health plan ensure that my care will be covered during this emergency?
- If my health plan ID card is missing, how can I get it replaced?
- How can I update my permanent or temporary address?
- How can I access my prescriptions?
These questions are answered on our FAQs: Accessing Health Care During a Disaster page.
Ensure Your Mailing Address Is Up to Date
It is important we have your current mailing address to ensure you receive any mailings from us, including your monthly statements and tax forms.
Active Employees: Notify your personnel office of your address change and they will update your information with us.
Retirees: If you have your monthly benefit payment mailed to your home, notify us of your new address as soon as possible. Use one of the options below to let us know:
- Change your address online by logging in to myCalPERS.
- Contact us by phone at 888 CalPERS (or 888-225-7377).
- Download, complete, and return an Address Change Authorization (PDF) form by mailing or faxing it to the number shown on the form.
- Send us your new address in writing to:
Benefit Services Division
P.O Box 942716
Sacramento, CA 94229-2716
Find out more about Name or Address Changes.
Set Up Direct Deposit
Maybe you’re unsure of where you will be staying the night, or mail service has been delayed. The best way to ensure you receive your payment is by setting up direct deposit. Follow the instructions below.
Active Employees: Contact your personnel office or financial institution.
Retirees: We offer direct deposit to ensure your monthly benefit payments are securely deposited at your financial institution.
There are two ways to sign up for direct deposit:
- By mail: Complete and mail the Direct Deposit Authorization (PDF) to CalPERS.
- Online: Log in to myCalPERS. Go to the Retirement tab and select Payment Options.
Once we receive your form, we’ll send you a confirmation letter. If there’s a problem with your form, we’ll return it within approximately two weeks along with a letter explaining what we need.
Thinking About Retiring? Run a Retirement Estimate or Apply for Retirement Online
Use the Retirement Estimate Calculator to get an idea of what your monthly benefit might be to be sure you’re ready to retire. You can access the calculator two ways:
- Log in to myCalPERS to estimate your retirement benefits using the latest data reported by your employer. Follow our step-by-step How to Create a Retirement Estimate on myCalPERS (PDF) guide to get your estimate.
- Use our online calculator by inputting information from your Annual Member Statement (no log in required).
The Retirement Estimate Calculator is intended to provide only an estimate of your future retirement benefits. Your actual retirement benefit will be determined when you formally apply for retirement based on the California Public Employees’ Retirement Law and federal tax law.
You can apply for service retirement online, or by mail. To file electronically, log in to myCalPERS. Go to the Retirement tab, select Apply for Retirement, and follow the steps for submitting your application and required documents online to CalPERS.
There are several benefits to filing for retirement electronically:
- Securely submit your application anytime, 24 hours a day.
- Complete the online application at your convenience – start and return at any point to complete it.
- Prior to submission, review and edit your information.
- Receive confirmation that your application has been successfully submitted.
- Submit additional required documents online.
- Use the Electronic Signature to eliminate the notary requirement for the member signature.
For step-by-step instructions on filling out a paper service retirement application, review the Service Retirement Election Application (PUB 43) (PDF) or take the online Member Education class, Completing Your Retirement Application.
If you need additional assistance, you may schedule an appointment by phone. Simply log in to your myCalPERS account and select the Education tab or call us during business hours at 888 CalPERS (or 888-225-7377).
Submit your completed retirement application and required documents by mail to the address listed on the form.
Be sure to keep a copy of all the documents submitted for your own record.
Still Have Questions? Contact Us
We’re here to help. If you don ‘t have access to myCalPERS, have questions about your retirement application, or just have additional questions that you can’t find the answers to here, call us.
Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
We’re closed on state holidays.
Phone: 888 CalPERS (or 888-225-7377)
TTY: (877) 249-7442
Fax: (800) 959-6545
International Calls: +1 916-795-3000
Disaster Assistance Recovery Resources
Here are a few additional resources available to help Californians get back on their feet:
- Disaster Assistance Improvement Program (DAIP)
DAIP’s mission is to provide disaster survivors with information, support, services, and a means to access and apply for disaster assistance through joint data-sharing efforts between federal, tribal, state, local, and private sector partners.
- California Employment Development Department (EDD) Disaster-Related Services
EDD provides a variety of services to individuals and businesses affected by disasters in California.
- Federal Emergency Management Agency (FEMA): Get Assistance After a Disaster
FEMA can help support your recovery from a major disaster. There are different assistance programs for individual citizens versus public groups like government agencies and private nonprofit organizations. Find the help you need to support your disaster recovery.
- Governor’s Office of Emergency Services (Cal OES) Wildfire Response Resources
Cal OES is responsible for overseeing and coordinating emergency preparedness, response, recovery and homeland security activities within the state. Get resources for Californians impacted by wildfires.
- Internal Revenue Service (IRS): Disaster Assistance and Emergency Relief for Individuals and Businesses
The IRS provides special tax law provisions that may help taxpayers and businesses recover financially from the impact of a disaster, especially when the federal government declares their location to be a major disaster area.
#WeServeCA: Thank You Firefighters!
We thank all California firefighters for their commitment, courage, and sacrifice as they dedicate their lives to the protection of ours. Mike Seaton, a courageous firefighter from Butte County lost his home in the November 2018 Camp Fire yet fulfilled his duty to his community by fighting the fire that decimated the town of Paradise.
Learn first-hand what public service means to him and why he’s dedicated his career to serve California.
CalPERS is proud to feature the people who serve the state of California in this special series, #WeServeCA