At CalPERS, we take an innovative approach to protecting your member information. We adhere to all state and federal standards in securing your information through a multi-layered system that allows us to detect, identify, and respond to fraudulent activity. To help us protect your confidential information, we want to make sure you’re fully informed on how and why we may contact you.
It’s safe and secure to provide your personal information online via myCalPERS, however, we won’t request your personal information directly via email.
- Never respond to emails that appear to be from CalPERS asking you for password or PIN information. We’ll never ask you for that information.
- Never click on a hyperlink from someone you don’t know. If you’re ever in doubt as to whether an email came from us, contact us directly to verify authenticity.
Visit our Cybersecurity Best Practices for more tips and tricks on how to stay safe online.
We may call you if we are responding to your inquiry or appointment request, need more information to process a request that you’ve made, or if we’re concerned about the security of your account. We’ll specifically reference the reason for the call and may ask for personal information to verify your identity. If you receive an unsolicited call from someone claiming to be one of our representatives, even if it appears on the caller ID display to be coming from our phone numbers, be very cautious in disclosing any confidential information. When in doubt, contact us to verify the legitimacy of the call.
What if someone knocks on your door and identifies themselves as a CalPERS representative? Unless you’ve specifically requested a face-to-face meeting (which we rarely conduct), we won’t come to your home or place of business. If possible, get any identifying information (e.g., vehicle’s license plate and description, business cards, names) of the person, and immediately contact local law enforcement and notify us.
Are They Really Affiliated With CalPERS?
Occasionally a person or organization may represent themselves as being affiliated with us when they aren’t. How can you tell the difference? Below is some valuable information on CalPERS affiliations to help you safeguard yourself against potential fraud.
We’ve Discontinued Our Home Loan Program
Over the years, we’ve heard from members who were solicited for mortgage lending purposes by businesses claiming to be affiliated with CalPERS. We stopped offering our home loan program in December 2010. Any websites or social media posts advertising home loans for our members aren’t affiliated with us.
CalPERS-Contracting Health Providers
We provide health plans for eligible members and retirees through contracting Preferred Provider Organizations (PPO), Health Maintenance Organizations (HMO), and Exclusive Provider Organizations (EPO). Occasionally, the health plans we contract with may contact you with a special offer, to make you aware of a new program, or for another reason. Any marketing or outreach efforts from one of our health plan providers are on behalf of their organization and aren’t sponsored by us.
In addition to our contracting health plan providers, CalPERS works with the following third-party administrators for our Supplemental Income and Long-Term Care Programs. Along with our official CalPERS website, these sites bear the CalPERS logo.
CalPERS administers the Supplemental Income 457 Plan and Supplemental Contributions Plan (SCP). We partner with Voya Financial to provide recordkeeping and participant education services.
- CalPERS Supplemental Income Plans Website
- CalPERS Supplemental Income 457 Plan Employer Resource Center
LTCG is the third-party administrator of the CalPERS Long-Term Care Program.
If you feel you’ve been the victim of fraud, contact us along with your local law enforcement immediately. If you come across anything you’re unsure is affiliated with CalPERS, contact us to verify the legitimacy of the person or organization.