Health Benefits

CalPERS Members Report High Satisfaction with Their Health Plans

Doctor gesturing towards a patient

Are you curious about how your health plan rates against the other plans when it comes to member experience and satisfaction?

Each year we ask members to tell us about the care and service they received from their health plan. By sharing those survey results, we hope you feel more informed when making Open Enrollment decisions.

For 2017, Basic health plan members rated their plans an average of 8.2 out of 10, with 0 being extremely dissatisfied and 10 being extremely satisfied. Medicare members awarded their plans an average of 9.1.

Health plans with the highest member satisfaction included California Association of Highway Patrolmen (CAHP), Blue Shield Access+, and Kaiser Permanente.

We use this information and other survey insights to help plans improve their member ratings. Next year’s survey will begin in January.

2017 CalPERS Basic Plan Satisfaction Results
Average Rating 8.2
Anthem EPO 7.8
Anthem Select 7.6
Anthem Traditional 8.0
Blue Shield Access+ 8.4
CAHP 8.8
Health Net Salud y Más 7.2
Health Net SmartCare 7.8
Kaiser 8.4
PERS Choice 8.0
PERS Select 7.0
PERSCare 8.0
Sharp 8.3
United 7.8
2017 CalPERS Medicare Plan Satisfaction Results
Average Rating 9.1
CAHP 9.4
KPSA 9.1
PERS Choice 9.0
PERSCare 9.1
United 8.9