Each year we ask members to tell us about the care and service they received from their health plan. By sharing those survey results, we hope you feel more informed when making Open Enrollment decisions.
For 2017, Basic health plan members rated their plans an average of 8.2 out of 10, with 0 being extremely dissatisfied and 10 being extremely satisfied. Medicare members awarded their plans an average of 9.1.
Health plans with the highest member satisfaction included California Association of Highway Patrolmen (CAHP), Blue Shield Access+, and Kaiser Permanente.
We use this information and other survey insights to help plans improve their member ratings. Next year’s survey will begin in January.
|2017 CalPERS Basic Plan Satisfaction Results|
|Blue Shield Access+||8.4|
|Health Net Salud y Más||7.2|
|Health Net SmartCare||7.8|
|2017 CalPERS Medicare Plan Satisfaction Results|