Each year we ask members to tell us about the care and service they received from their health plans. By sharing those survey results, we hope you feel more informed when making Open Enrollment decisions.
For the 2019 plan year, Basic health plan members rated their plans an average of 8.1 out of 10, with 0 being the worst health plan possible and 10 being the best health plan possible. Medicare members awarded their plans an average of 9.1.
We use this information and other survey insights to help health plans improve their member ratings. You can learn more about CalPERS health plans and your 2020 Open Enrollment options on our website.
2019 CalPERS Basic Plan Satisfaction Results
2019 CalPERS Medicare Plan satisfaction Results