Each year we ask members to tell us about the care and service they received from their health plans. By sharing those survey results, we hope you feel more informed when making Open Enrollment decisions.
For 2018, Basic health plan members rated their plans an average of 8.3 out of 10, with 0 being extremely dissatisfied and 10 being extremely satisfied. Medicare members awarded their plans an average of 9.1.
We use this information and other survey insights to help health plans improve their member ratings. Next year’s survey will begin in January.
2018 CalPERS Medicare Plan Satisfaction Results
Average Rating: 9.1
2018 CalPERS Basic Plan Satisfaction Results
Average Rating: 8.3
|Blue Shield Access+||8.3|
|Health Net Salud y Más||7.3|
|Health Net SmartCare||7.7|
|Western Health Advantage||8.6|