Health Benefits

CalPERS Members Report High Satisfaction With Health Plans

CalPERS members report high satisfaction with their health plans

Are you curious about how your health plan compares with the other plans when it comes to member experience and satisfaction?

Each year we ask members to tell us about the care and service they received from their health plans. By sharing those survey results, we hope you feel more informed when making Open Enrollment decisions.

For 2018, Basic health plan members rated their plans an average of 8.3 out of 10, with 0 being extremely dissatisfied and 10 being extremely satisfied. Medicare members awarded their plans an average of 9.1.

We use this information and other survey insights to help health plans improve their member ratings. Next year’s survey will begin in January.

2018 CalPERS Medicare Plan Satisfaction Results

Average Rating: 9.1

CAHP 9.5
Kaiser 9.1
PERS Choice 9.2
PERS Select 9.0
PERSCare 9.1
PORAC 9.1
UnitedHealthcare 9.1

2018 CalPERS Basic Plan Satisfaction Results

Average Rating: 8.3

Anthem Select 7.7
Anthem Traditional 7.9
Blue Shield Access+ 8.3
CAHP 8.8
CCPOA 8.4
Health Net Salud y Más 7.3
Health Net SmartCare 7.7
Kaiser 8.6
PERS Choice 7.8
PERS Select 7.3
PERSCare 8.1
PORAC 8.2
Sharp 9.0
UnitedHealthcare 8.2
Western Health Advantage 8.6